War
veterans, great-grandmothers and vulnerable hospital patients are singled out
in 'unjust and immoral' practice
Dozens
of elderly drivers tell Mail how they are being threatened and pursued by
bailiffs over minor parking queries
Many have fallen victim to a string of 'dirty
tricks' with companies said to use intentionally small warnings on signs
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‘There is
a veil of secrecy about the business practices of private car park operators
that needs to be lifted.
THE BULLY TACTICS
·
Unclear or missing
signage on parking machines, making it difficult to buy the correct ticket
·
Overly complicated
pay machines
·
Hefty fines for
mistakes such as entering the wrong registration details into pay-and-display
machines
·
Wardens allegedly
instructed to never give information about the motorist’s rights to appeal
·
Information about how
to appeal is written on tickets in tiny font, making it difficult for elderly
people to read
·
Tiny signs warning
against leaving car parks to get change to buy a ticket
·
Penalising drivers
for resting too long at motorway service stations – despite the risks of
driving when tired
‘What’s
needed is independent and effective regulation of the private car parking
industry, which puts the consumer interest first.’
AA president Edmund King added: ‘We think some of the
signage is really confusing in order to catch out elderly drivers as they are
an easy target.
‘The companies know they won’t appeal if threatened with
bailiffs and legal letters. It is unacceptable these companies are targeting
them.’
Claims that wardens
are hounding the elderly come after the Mail revealed hundreds of thousands of
drivers are being ‘fined’ by private parking firms, often with little reason
and without legal authority.
Signs are often difficult to make out and payment machines
can be complicated, involving keying the driver’s number plate into a computer
system.
Whistleblower Tony Taylor, who worked for one of the firms
until December, said bosses told wardens to focus on ticketing pensioners.
The company – UK Parking Control – runs car parks for NHS
hospitals, Royal Mail and a number of high street shops and restaurants,
including McDonalds and Marks & Spencer.
Mr Taylor said: ‘The wardens are told to target the elderly
and disabled. The elderly are likely to pay.
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